The National Service Authority has moved to reassure thousands of frustrated service personnel that their long-awaited allowances will be paid by the close of this week.
In a statement issued on February 17, 2026, and signed by Director-General Ruth Dela Seddoh, the NSA attributed the current delays to an ongoing verification process by the Ghana Interbank Payment and Settlement Systems Limited (GhIPSS), which management says “must be completed to ensure accuracy and financial integrity.”
The Authority reaffirmed its commitment to the prompt payment of outstanding allowances owed to National Service Personnel, acknowledging that the funds are critical to supporting young Ghanaians throughout their mandatory service year.
“Management of the National Service Authority wishes to assure all National Service Personnel and stakeholders that concrete steps are being taken to expedite the payment of outstanding allowances owed to legitimate Service Personnel,” the statement read.
Verification process identified as bottleneck
The Authority sought to clarify the specific reason for the delays that have left many service personnel in a state of financial uncertainty. According to the statement, the Controller and Accountant-General’s Department advanced funds for disbursement last week, sufficient to cover two months of allowances.
“However, Management wants to state categorically that the delay stems from an ongoing verification process by the Ghana Interbank Payment and Settlement Systems Limited, which must be completed to ensure accuracy and financial integrity before payments are finally effected,” the statement explained.
This clarification draws a clear distinction between the availability of funds and the technical requirements that must precede their distribution.
Acknowledgment of personnel’s patience
The Authority recognised the difficult circumstances facing young graduates who depend on these allowances for their daily subsistence.
“We acknowledge the patience, resilience demonstrated by Service Personnel during this period and your service to the nation remains deeply valued and appreciated,” the statement noted.
Firm deadline given
The most concrete assurance came in the form of a specific timeframe for payment.
“Management is committed to ensuring that all verified and legitimate arrears are cleared by close of this week,” the statement said, offering service personnel a clear deadline for when they can expect to receive their dues.
The Authority also pledged to maintain open lines of communication with affected personnel, promising that timely updates would be provided through official channels.
“We will continue to provide timely updates through our official communication channels to keep personnel fully informed,” the statement concluded.
The development comes as welcome news to thousands of national service personnel across the country who have been grappling with the financial strain of delayed stipends during their year of mandatory national service.
